![]() ![]() But, I have definitely noticed a lower attendance rate, it is less crowded than when we first started coming. I also hope they promote better customer service here, it is greatly lacking! I do not want to stop coming for the sake of the kids, and do not want to see the business leave the mall. I wish corporate might read these critiques and consider reinstating the older rules, or make some changes that are better for the customers. The only reason I continue to come here is for the kids, but naturally, I spend less money now, and stay less time since I will eat and drink at a different location. ![]() I can buy those items elsewhere, and save my money! Plus in the redemption room, they eliminated many of the unique Japanese snacks and items that my children love. The price on the games has gone up to the point that they added decimals to make us pay more, and they give less tickets. While that does not sound like much, it increases my overall cost for a night of family fun, and diminishes my interest in drinking here since I can get better specials for tastier beer elsewhere. The beer specials used to be $1.99 for a small and $2.99 for a large, now the small is $3.99 for the cheap beer. I paid for two scoops, but they refused to give my daughter a cone to go with the ice cream, leaving her very disappointed. The ice cream scoops, which are still a dollar, are smaller, and now they won't give you a cone and a cup, only a cone or a cup. They continuously raise prices on the games, food, and drinks all the while getting skimpier on portions. Since then, they have continued to make changes, and not for the better. I am so disappointed in this place! When we first started coming here, it was great! I loved it! It was a good deal for my kids to run around, have a treat, and play some great games! It was around the same price as Chuck E Cheeses, so I did not mind spending my money here, even if the games were slighted more expensive. We were hoping for more.our fault for not reading the reviews. Setup and run like a glorified chucky cheese. Staff members commented on the game with us, but nobody ever asked how we (table of 14 adults) were doing or if there was anything they could do. ![]() We were here for a local high school lacrosse tournament, The kids stayed busy but the parents were so underwhelmed we didn't even order food.missed opportunity here. My favorite, I can't order two bottles of beer at once, but a draft pitcher is ok. Speaking of the game, is it too much to ask for game sound in the parent seating area? They closed the bar at 9:56pm with no last call warning.on a Saturday night, mid way thru the 3rd quarter of the msu/um game. Get too bartenders on weekend nights and lose the cattle style order line. There's no point in having 12 bar stools when you can't order from them. Clearly they do not want to sell any drinks. The staff tried, but the management and operation of the bar is the worst I've ever seen. Lot of games for kids, that's the good part. ![]()
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